Terms of Sale

By placing an order you are offering to purchase a product subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price. Dispatch times may vary according to availability and subject to any delays resulting from shipping delays or force majeure for which we will not be responsible.

Product Usage and Intention

All items on our website are made for Commercial use.

Commercial appliances that are installed in residences can void your homeowner’s insurance and / or warranty. Commercial equipment extracts more electricity than residential appliances. Most items are not insulated as thoroughly as residential appliances and can generate more heat. Many commercial items require a ventilation system and/or a fire-suppression system to stay up to safety code.

Commercial Refrigeration and Cooking Equipment

It is important to keep in mind that many of these items may not meet your consumer-level expectations if used in your home. Commercial cooking equipment:

  • Is designed for functionality and heavy use commercially, and may not meet your expectations in terms of aesthetics or ease-of-use.
  • Is often much louder than a comparable non-commercial piece of equipment.
  • Consumes much more power than consumer-style equipment.
  • Is not insulated as thoroughly as consumer-level equipment and generates much more heat. Many pieces of commercial equipment also require a ventilation hood system, and a fire-suppression system to adhere to local fire and building codes.
  • Installed in a non-commercial setting will most likely void your homeowner’s insurance and the equipment manufacturer’s warranty.

Pricing and Availability

While we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.

Sales Tax

Sales Tax is only charged for orders purchased from Florida, Pennsylvania and for some items from California.


Except where free shipping is included, delivery costs will be charged and included in the total cost of your order. Large and heavy items are shipped via common carrier. Unless stated otherwise, such shipments are made via liftgate delivery. You will be responsible for moving the product delivered from the liftgate to your premises. We can only ship product to the continental United States (i.e. Hawaii, Alaska and foreign locations are excluded).

Estimated Shipping Times

Most products are usually ready to leave warehouse within 1-3 business days. And our average delivery time is 3-5 business days.
Even though, we do our best to ship all orders out within this time frame sometimes we may not be able to do so either during busy times or if there is a supply issue with the items on your order.

Please do let us know If you need a product by a certain date in the customer notes section on the check out page. We will immediately let you know If there are any problems in meeting your desired date.

In addition if the item is not stocked in our warehouse, processing, transit times and stock availability will vary. Again, If you need your items by a certain date, please contact us prior to placing your order. Expedited shipping availability may vary based on each brand.
We cannot guarantee that this item can be cancelled off of the order or returned once it is placed.

Shipments via common carrier

Orders that are too large or heavy to ship via UPS or Fedex will be delivered via common carrier on a full-size tractor trailer. If your order ships via Common Carrier, it is your responsibility (the customer) to unload the product from the truck and take it into your place of business. When your order ships via Common Carrier, we will provide you with tracking information to allow you to prepare for delivery.

Freight/Common Carrier deliveries are always to a loading dock or curbside, even with lift-gate. “Curbside” means next to the curb on the street. Drivers are not obligated to deliver freight into driveways, garages or any other locations.

When your order arrives via Common Carrier, please do the following:

  1. Inspect the item for any signs of damage
  2. If signs of damage are evident you MUST do the following:
  • Note the damage/issues clearly on the delivery receipt (BOL-Bill of Lading) before signing (ie – “damaged box”, “dented door” etc)
  • Keep your copy of the delivery receipt
  • Contact us within 1 business day
  • Keep the damaged packaging materials for inspection

If you claim damage on all or part of your shipment, and this was not noted on the Proof of Delivery Receipt, we CANNOT guarantee compensation for damages. If you signed the delivery receipt without noting damages, you have confirmed that your shipment was received in good condition.

Additional Accessorial Charges

Any, and all additional charges will be the responsibility of the customer. Such charges may include change of address, residential delivery, limited access, re-delivery, lift-gate, delivery appointment, and storage fees. Any accessorial charges incurred at the time of delivery will be billed back to the customer.

Limited Access Issues

It is the responsibility of the customer to notify “Kitchen Monkey” at the time of ordering about any potential delivery access issues. If the truck arrives and is unable to access your location or turn around, any and all charges associated with re-delivery due to unknown limited access will be the responsibility of the customer (see additional accessorial charges).

Delivery Refusal

If delivery is refused for any reason (other than freight damage), the customer will be responsible for all initial shipping and re-delivery charges. If refusing delivery due to damage, it must be noted on the delivery receipt.


We accept all major credit cards, including MasterCard, Visa, American Express and Discover as well as PayPal as form of payment. Upon receiving your order we carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfill the transaction. Your card will be debited upon authorization being received. Once the funds are received, your order will be processed and shipped.

We also accept payment via PayPal on our website as an additional payment option.


All warranties are handled based on the manufacturers’ warranty policies. If a problem arises with the product purchased, you should directly contact the manufacturer of the item as directed in the documents included by them with your product.

Kitchen Monkey and vendors assume no liability for parts or labor coverage for component failure or other damages resulting from installation in non-commercial or residential applications. We also reserve the right to deny shipment for residential usage; in a case this occurs, we will notify you as soon as possible.

Coverage Limitations

The stated warranties on all commercial restaurant equipment does not cover: • Failure to install and/or use equipment within proper operating conditions specified by manufacturer equipment warranty policy. This includes but is not limited to residential, outdoor, or mobile applications. • Issues related to improper installation. Issues related to the installation are the responsibility of the installer. • Any adjustments necessitated by improper operating conditions. • Damage caused by improper electrical connection, power failure, or generators. • Failure to properly maintain the unit including all preventative maintenance and cleaning. • Installation in non-commercial or residential applications. All commercial equipment sold on our online platform is intended to be installed in a commercial setting. • Equipment sold or used outside of the contiguous United States, equipment purchased second-hand, equipment sold by an unauthorized reseller, and equipment expressly sold without warranty coverage. • Equipment without a valid serial number and proof of purchase, or other way to verify warranty coverage. • Equipment that has not been used appropriately or was subject to misuse, neglect, abuse, accident, alteration, negligence, damage during transit, delivery or installation, fire, flood, or an act of God. • Equipment that has been altered, modified, or repaired by anyone other than an authorized service agency outside of preventative maintenance and cleaning.


You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase included in the return shipment.

On the first day of use, in a very rare circumstance, the item is not performing as expected, as per restaurant equipment industry standards and the requirements of all major manufacturers (eg: Vulcan, True, Turbo Air, Manitowoc, Blueair, Everest, Electrolux etc) customers must contact the warranty department which will diagnose the error. You can start this process by reaching out to the Kitchen Monkey customer support department, via phone, chat or email. Once the service technician is dispatched and diagnoses the equipment malfunction the product manufacturer will either provide you with option to fix the issue, replace the item or return the item for the full refund.
In order to minimize and avoid any preventable and avoidable malfunctions please adhere to the proper installation guides and coverage limitations guides stated on our policy page and on the most product warranty documents.

Return Shipping

You will be responsible for paying for your own shipping costs for returning your item. Original shipping costs are non­refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.

For all the items in our “free shipping program”, additional shipping and handling fees will be assessed and deducted from the refund amount.

Restocking Fee

Returned items are subject to a restocking fee. This fee ranges from 20% – 35% of the item(s) cost for all commercial locations and 25% – 35% for residential locations, depending on the brand.

Any shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.


Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will immediately initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

Order Cancellation

Once your order is placed, we cannot guarantee that it can be canceled. If you would like to cancel your order, please contact us as soon as possible by opening the ticket. You can also always refuse the shipment when it arrives at your location or you can accept the order and initiate a return authorization through our returns process. When a shipment is refused, it will come back to our warehouse and you may be charged a restocking fee and any shipping fees associated with the return.

Image Policy

“Image may not depict product color, inclusions or accessories.”

We strive to provide the most accurate images of our products as possible. For some products images prove difficult or impossible to obtain and in these rare cases, we will use the closest representative image we can find for the product.

These representative images may also show optional accessories or features, or may be an image of a similar product.

Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

When do we collect information?
We collect information from you when you register on our site, place an order, Use Live Chat or enter information on our site.
Provide us with feedback on our products or services

How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To allow us to better service you in responding to your customer service requests.
• To quickly process your transactions.
• To ask for ratings and reviews of services or products
• To follow up with them after correspondence (live chat, email or phone inquiries)

How do we protect your information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All transactions are processed through a gateway provider.

We do NOT store your credit card information.

We use the best security available to protect your online information.

If you have provided us with your e-mail address, you have agreed to receive our Kitchen Monkey subscribers emails with savings and tips for running your operation. You may unsubscribe from our promotional e-mails at any time.

Do we use ‘cookies’?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to:
• Help remember and process the items in the shopping cart.
• Understand and save user’s preferences for future visits.
• Keep track of advertisements.
• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won’t affect the user’s experience that make your site experience more efficient and may not function properly.

Third-party disclosure
Do we disclose the information we collect to Third-Parties?
We will not sell or provide our customer list or information provided by you to others, except as required by law or to support your order/inquiry with our suppliers, if necessary. For some products we sell, it may be necessary for the manufacturer or wholesale distributor to contact you during the sales, installation, or warranty periods.

Third-party links

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that we are not responsible for the operation of or content located on or through any such site.

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We use Google AdSense Advertising on our website.
Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.

We have implemented the following:
• Remarketing with Google AdSense
• Google Display Network Impression Reporting
• Demographics and Interests Reporting

We, along with third-party vendors such as Google use first-party cookies (such as the Google Analytics cookies) and third-party cookies (such as the DoubleClick cookie) or other third-party identifiers together to compile data regarding user interactions with ad impressions and other ad service functions as they relate to our website.

Opting out:
Users can set preferences for how Google advertises to you using the Google Ad Settings page. Alternatively, you can opt out by visiting the Network Advertising Initiative Opt Out page or by using the Google Analytics Opt Out Browser add on.

California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. – See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf

According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word ‘Privacy’ and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By logging in to your account

How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States’ consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online.

We do not specifically market to children under the age of 13 years old.

Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 1 business day
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product and/or service

To be in accordance with CANSPAM, we agree to the following:
• Not use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.

If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email.
and we will promptly remove you from ALL correspondence.

Typographical Errors
In the event a product is listed at an incorrect price or with incorrect information due to typographical error or error in pricing or product information received from our suppliers, we shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. We shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged.

Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.

9160 Forum Corporate Parkway
Fort Myers, US 33905

[email protected]