We ship orders each day until 2:00 PM. If you want your order to ship the same day, it’s the best to make an order before that time. Tracking numbers are usually sent up to 24 hours after the shipment has been dispatched.
If you order on Saturday night, your order will be shipped on Monday until 2:00 PM.
It may take up to 5 business days for your shipment to arrive, from the shipping date.
First thing to do is to check your Junk/Spam folder for emails sent from @kitchen-monkey.com email address.
Tracking numbers are sent to customers up to 24 hours after an order has been shipped. Meaning, maximum time before getting a tracking number can in some cases be up to four days.
If, by than, you have not received your tracking number please fill out the form and open a support ticket, or better yet, call 1-800-208-8675 and raise an issue. We respond promptly and provide the best possible support.
A liftgate is a platform attached to the back of the truck that will physically lower your order to the ground so that you can take it inside your business or home. The truck driver will place your order on the ground using the liftgate and you are responsible for bringing it inside.
Yes we do. You can apply for financing by adding products to the cart and than selecting the Financing option from the cart page. Keep in mind than financing works only if your order exceeds $1,000.00 in total.
You can also explore financing options by visiting financing page:
Returned items are subject to a restocking fee. This fee ranges from 20% – 35% of the item(s) cost for all commercial locations and 25% – 35% for residential locations, depending on the brand.
Any shipping charges paid at the time of checkout will not be credited along with the return. An applicable restocking fee will be deducted from the amount due. Customers are responsible for the cost of return shipping.
Let Kitchen Monkey’s expert staff and friendly customer service team help you figure out what items best fit your business’s needs. With a combined 60 plus years of restaurant and foodservice industry experience we can help you out with almost anything from designing and building your kitchen from the ground up to upgrading and making it a more efficient area that is sure to see an increase in revenue.